Friday 18 January 2008

iTunes 7.6 problems accessing the iTunes store

Hi,

Many people have had problems accessing the iTunes store after the recent 7.6 update. In my case iTunes just hung trying to connect to the store, then produced an error (-4 I think) and suggested I have a look at my network settings. Anyway, I thought I'd try getting into the store using iTunes 7.5 on my work mac. To my surprise, it said that my payment details had been modified outside of the iTunes store, and I would have to confirm them! So, I logged in to my Apple account using the link provided in the iTunes message, checked and confirmed my payment details (had to re-enter my security code!), and all was fine. (I got in to the store). I then ran software update and got iTunes 7.6 on my work mac, and am still able to get in to the iTunes store.

Not sure what's going on here, but at least I'm able to get into the iTunes store now. So, if you've got the same problem, try logging in on a different mac with an older version of iTunes and updating your info

Hope that helps.

Cheers,

Kev.

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